Refund and Returns Policy
At Team Hunter Tackle, we strive for your satisfaction. If you’re not happy with your purchase, contact us at [email protected] within 30 days for returns or exchanges.
Conditions for Returns
- Product Condition: Items must be unused, in original condition, and in original packaging.
- Non-Returnable Items: Personalized or hygiene-sensitive products cannot be returned.
Return Process
Contact us at [email protected] within 30 days, including your order number and reason for return. We’ll provide return instructions. Do not return items without these details.
Return Costs
You are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
Refund Process
- Processing Time: Refunds are issued within 5 days of receiving the returned item.
- Method: Refunded to your original payment method (PayPal or COD).
Specific Scenarios
- Damaged or Defective Items: Contact us immediately with photos for a replacement or refund.
- Wrong Product: Notify us for a prepaid return label and the correct item.
- Non-Delivered: Check our Shipping Policy or track at teamhuntertackle.shop/orders-tracking.
- Change of Mind: Cancel within 24 hours or initiate a return upon receipt.
- Exchanges: Contact us to start the exchange process.
Contact Us
For return inquiries, contact:
- Email: [email protected]
- Address: 51 Bukit Batok Cres, #05-12, Unity Centre, Singapore 658077
- Opening Hours: Monday to Friday (8:00am – 7:00pm) PST
Company Information:
- Website Name: Team Hunter Tackle
- Company Name: Team Hunter Tackle
- Address: 51 Bukit Batok Cres, #05-12, Unity Centre, Singapore 658077
- Email: [email protected]
- Opening Hours: Monday to Friday (8:00am – 7:00pm) PST
- UEN: 534971057E
- Date of Incorporation: 2025-01-16